VIP Super Bowl Tickets, Buying & Selling Tickets

Face-to-Face Super Bowl Experiences

by Owner: Della Giammusso


VIPSEATS conducts its business online all year long at VIPSEATS.COMVIPSEATS uses the telephone & fax and take advantage of the more recent technological advances such as social media, email and text messaging rapidly, effectively and efficiently to promote and sell our tickets. While technology presents a variety of ways to communicate, the results are not always positive.  As a result, I find that VIPSEATS, and all companies for that matter, is losing the ability to communicate face-to-face. 

In my experiences, and especially in the ticket business, getting face-to-face with our clients builds trust, loyalty, confidence and credibility to build relationships at the grass roots level.  VIPSEATS does not want to become overly dependent communicating through the use of our smart phones and computers.  Although they are great tools, they tend to focus on the object and not the person.  Before the computer age, people actually 'knew' who they were doing business with. 

The Super Bowl is by far the largest sporting event in North America. As a company, we try to get face-face with our clients each and every chance we get.  VIPSEATS has taken steps to increase our face-to-face time by using our 'VIP Mobile Box Office' as a Will Call window on-site at sports, concert and theatre events in WNY.  We also encourage our clients to pick-up their seats at our headquarters at 300 International Dr, Williamsville, NY.  We travel to most major sporting events such as the Daytona 500, Masters, Final Four, Kentucky Derby, World Series, Winter Classic and of course the grand daddy of them all the Super Bowl.

Over the years VIPSEATS has built a loyal client list that appreciates the extra steps we take to serve them on a personal level.  Internally, we call such customer service touches, "VIP Experiences"!  If it was at all humanly possible we would deliver all of our seats to our clients face-to face on a silver platter.  We realize that's not humanly possibly.

So we'll see you in Minneapolis for Super Bowl LII in 2018!